Support — Ione Basmah

• I cannot punch: make sure you are inside the branch area, that location and fingerprint or face are enabled on your phone, and that your phone is the approved device for your account.
• I changed my phone: sign in on the new phone and ask to link it; the request waits for the business owner’s approval.
• I forgot to punch: send a correction request from the app within the period your business allows.
• Subscription and invoices: the business owner manages them in the app or through the payment channel they subscribed with.
• Deleting your data or getting a copy: in the app (More → Delete account) download a copy of your data or send the deletion request, or email us.

The business owner asks to delete the business account in the app (More → Delete account) or by emailing us from the registered address. Renewal stops, the data is kept for 90 days for export, and personal data is then permanently deleted after notifying the owner. A store subscription must also be cancelled in the Apple or Google settings.

An employee or manager asks to delete their data in the app or through the business owner. Records the law requires us to keep (such as punches and the audit log) remain after deletion without being linked to an identifiable person.